Now Hiring - Account Manager in Temple, TX

The Account Manager reports to the Customer Service Manager and handles customer accounts and provides guidance on enhancing customer relationships. This position creates and retains customer loyalty and preference by establishing rapport with the customer, overseeing the resolution of customer concerns, and facilitating the delivery of extraordinary customer service.

At The Fikes Companies, our Mission is to build a highly successful company which our employees are proud of, our customers value, and the communities we serve can count on.

General Responsibilities:

• Interacts with the customers to manage the activities and opportunities arising in the course of daily activities
• Acts as the customer’s single point of contact and takes ownership for issue resolution; the account manager calls upon the necessary functional departments and resources as determined by the nature of the opportunity requiring attention
• Interfaces with employees across all levels of the client organization, from senior management and other stakeholders
• Responds to all independent customer calls and inquiries on a first come, first serve basis.

Qualifications:

• 3+ years’ experience in the financial services, banking or, other related service provider sectors.
• Demonstrated aptitude for problem-solving and ability to determine solutions for customers.
• Must be results-oriented and able to work both independently and within a team environment.
• Solid, professional-level verbal and written communication skills.
• Proven customer service support experience.
• Ability to multi-task, prioritize, and manage time effectively.
• Expert skills in MS Office Suite applications and CRM software.
• Excellent organization skills and obsessive attention to detail.

The Fikes Companies is an Equal Opportunity Employer.

By applying to this position, you agree to be contacted via phone, text message, or email. You may opt out at any time.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• Monday to Friday

Travel requirement:

• No travel

Work Location: In person